Terms & Conditions

Welcome to the Medhand Mobile Medical Store

Thank you for your interest in our on-line store. By using our services, you agree to the following terms.

Operator

This bookstore is operated by Medhand International AB (registered number 556619-6340, VAT number SE556619634001) from its registered address at Brunnsgatan 9, SE-111 38 Stockholm.
Medhand International has been pioneering supplier of mobile “at the point of care” decision support solutions for health care professionals since 2001. Medhand has successful long term relations with leading publishers in Europe and the USA such as Wiley & Sons, PDR, McGraw Hill, PharmPress and a worldwide exclusive contract with Oxford University Press.

What we offer

Medhand provides a mobile “at the point of care” decision support and learning tool for health care professionals and students. The product does not only provide reading material in mobile format it also intergrates solutions with tools needed in a clinical or learning situation such as medical calculators, cross library search, personal notes, links to external sources and much more. All devices are available at all times and do not depend upon internet connectivity except for updates. The distribution of the bookstore products is simple. Just download a free frame program called “Medhand Mobile Medical” from the Appstore or Android Market (Google Play) then you can start to create your own digital library.

Availability of the site

We have taken every care in the preparation of the site. However, as certain technical and non-technical matters may be beyond our control, we cannot guarantee that you will have uninterrupted access to the site at all times.

Information on the site

The information on the site has been included in good faith for general informational purposes only. It should not be relied upon for any specific purpose and no representation or warranty is given as to its accuracy or completeness.

Ownership of materials on the site

Medhand International AB is, unless otherwise stated, the owner of all copyright and database rights within the site, including its contents (editorial, graphics, look and feel, downloads etc). They may not be copied/replicated without the expressed written permission of MedHand International AB in any form, other than permitted by the Copyright Designs and Patents Act 1988 or the Copyright and Rights in Databases Regulations 1997 as applicable or any equivalent legislation which may apply in your country.

External links

We may provide links to other websites. These links are provided for your convenience. We do not endorse or take responsibility for the content of those websites, are not responsible for the availability of those websites and will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked websites, you do so at your own risk.

Trade marks

All product and service names used in this site are the trade marks, trade names or service marks of Medhand International AB unless otherwise indicated. You may not market or distribute products or offer services under or by reference to or otherwise use or reproduce any such trade marks, trade names or service marks without the prior written permission of Medhand International AB or the owner of such trade marks, trade names or service marks. The names "MedHand International AB", "Dr Companion" and the heart logos are trading symbols of MedHand International AB.
The extent of the MedHand International AB site is:

  • medhand.com
  • medhand.net
  • medhand.co.uk
  • drcompanion.com
  • drcompanion.net
  • drcompanion.co.uk

Privacy

MedHand International AB respects the privacy of its users. Information gathered during the purchase and/or use of the MedHand Mobile Libraries product is solely used for subscription identification, statistical analysis and internal marketing campaigns. Institutional usage may be shared with the respective institutions. MedHand will never sell, trade or otherwise distribute your confidential information to another company or individual. MedHand requires the use of session cookies in order to access the user area of the website. A cookie is a text file stored on your computer that contains information to identify your session - no other information is stored. Session cookies are typically automatically erased when your leave the website. If the "Remember me" checkbox is selected while accessing the site, the session cookie will be saved for thirty (30) days.
https://bookstore.medhand.com allows you to configure what kind of email notifications you agree to receive from Medhand International AB. You can adjust these settings at any time by logging into the bookstore and going to the “My Account” section in the top-right corner.

The MedHand Mobile Libraries App allows users to take of photos and add them to notes or add existing photos to notes– these visual notes are for each user’s personal referential use only. It is the responsibility of each individual users to ask permission, if required, before taking or using a photo.

Purchase

Details of the products available for purchase (including their price) are set out on Bookstore. Once you have selected the products you wish to purchase by adding them to your basket you can click on the “Checkout” to initiate the checkout process. You might have a promotional coupon code(s) that allows you to buy some products at a discounted price (or free of charge) that you can use during the checkout process.
If the total price for your order is non-zero, the checkout process will take you through the payment step. Otherwise the payment step will be skipped. Note that VAT is charged to private individuals within the EU. Individuals outside the EU are supplied VAT-free. After a successful completion of the checkout process your purchase is complete and you should receive a confirmation email.

Refund Policy

Since we are offering non-tangible, irrevocable goods we do not issue refunds once the order is accomplished and the product is downloaded. As a customer you are responsible for understanding this when purchasing any item at our bookstore. However, we realize that exceptional circumstances can take place with regard to the character of the product we supply.

Therefore, we do honor requests for the refund on the following reasons:

  • Non-delivery: due to some technical issues you might not receive book entitlements and as a consequence not be able to download books that constitute any purchased product. In this case we recommend contacting us as we can usually fix it right away. Claims for non-delivery must be submitted to us in writing within 7 days from the order placing date.
  • Download and installation issues: It can occur that problems arise while downloading or installing your books. Claims regarding such issues must be submitted to us within 7 days from the order placing date.
  • Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted to us for approval. We keep the right to rectify the error or defect within 72 hours.
  • Product not-as-described: such issues should be reported to us within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the bookstore.

Disclaimer of warranties and liability

To the fullest extent permitted by law, all warranties (express or implied) in respect of the site and the content of and your use of the same are excluded. To the fullest extent permitted by law we exclude all liability to you in respect of your use of this site. Amendments of the terms; We reserve the right to amend these terms without notice to you from time to time. Any such amendment shall be effective once the revised terms have been posted on the site.

Applicable law

These Terms are governed by and will be analysed in accordance with the laws of Sweden. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the Swedish Courts.